Frequently Asked Questions

Everything you need to know about our premium audio technology and support.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your audio gear sooner.

What is your return policy for headphones?

We offer a 30-day return policy for products purchased directly from our website. Items must be in original condition with all packaging and accessories included.

Do your products come with a manufacturer warranty?

Yes, all our headphones include a limited warranty covering defects in materials and workmanship. The duration varies by component, typically 3 years for drivers and 1 year for other parts.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Affirm for qualifying purchases.

Can I use your planar magnetic headphones with my smartphone?

While many of our models are efficient enough for mobile use, we recommend using a dedicated DAC/AMP to experience the full dynamic range and detail of our planar magnetic technology.

Do you ship internationally?

Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their local government.