Returns & Exchanges

We want you to be fully satisfied with your high-fidelity audio experience, which is why we offer a 30-day return window for all products purchased directly from our store. If your headphones or accessories do not meet your expectations, our streamlined process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Request an RMA

  Contact our support team or visit our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Pack Your Gear

  Securely place the item in its original packaging, including all cables, adapters, and documentation, to ensure eligibility for a full refund.

• 3.
  Ship to Audeze

  Affix the provided shipping label or your own trackable postage to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund or exchange within 5-7 business days to your original payment method.